All airlines are unique hence it is important that you choose a PSS vendor that meets your requirements both in terms of functionalities, budget as well as current and future needs. Here are some of the criteria to help you choose the best vendor:
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Ability to meet or exceed all functional requirements and also flexibility to customize and meet current and future needs
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Ability to handle all interface and communication link requirements
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Ability to provide unlimited scalability using latest technology e.g. Cloud base system
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Price
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Proven reliability and availability of product
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Cost and time to market of requested enhancements
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Experience handling airlines of a similar size and requirement
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Ability to manage risks associated with system migration
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Commitment to meet satisfactory service level agreements (SLA’s)
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Perceived stability and durability of vendor company
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Customer recommendations as regards to its product and service